Delivery
Delivery
We take as much care with dispatching your order as we do with making our garments. Every parcel is prepared thoughtfully so that your items reach you in the best possible condition.
Free delivery threshold by destination
France: free delivery on orders of €100 or more, including VAT.
The United Kingdom and all other destinations outside France: free delivery on orders of €150 or more, including VAT.
Below the applicable threshold, delivery charges are shown at checkout before payment is confirmed. These thresholds may be adjusted as needed.
Order preparation
Orders are generally prepared within 1 to 3 working days after payment has been confirmed.
During particularly busy periods or collection launches, additional time may occasionally be required.
Where an item is made especially for you or requires special work, the estimated lead time is stated on the relevant product page.
Delivery times
Once your order has been dispatched, transit times depend on the carrier selected and your delivery destination.
Times shown during checkout are estimates based on usual delivery times.
Priam & Lila cannot be held responsible for delays attributable to the carrier, customs checks or events beyond its control.
Tracking your order
As soon as your order has been dispatched, you will receive a confirmation email containing tracking information.
You can then follow your parcel's journey through to delivery.
Receiving your parcel
We invite you to check the external condition of your parcel when it is delivered.
If the packaging is damaged or you notice a problem on receipt, we recommend raising the appropriate notice with the carrier immediately and contacting us as soon as possible.
International deliveries
Depending on your destination country, customs duties, local taxes or administrative charges may be levied by the relevant authorities.
Any such charges are payable by the recipient and are not included in the prices displayed on our website unless stated otherwise.
Lost or delayed parcels
If your order appears unusually delayed or tracking information indicates a problem, our customer service team can carry out the necessary checks with the carrier.
Each situation is considered individually so that we can find the most appropriate solution.
More considered delivery
At Priam & Lila, we believe a quality garment should be chosen with care and kept for a long time.
We do our best to limit unnecessary shipments by providing detailed descriptions, accurate size guides and faithful photographs of our products.
A well-chosen order is often the most sustainable delivery of all.